Privacy Policy
Welcome to Sure Grand (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from www.suregrand.com (the “Website”).
1. Information We Collect
We collect personal information that you provide to us when making a purchase, subscribing to our newsletter or mailing list, or interacting with our Website. This includes:
• Contact Information: Name, email address, postal and billing address, and phone number.
• Payment Information: payment card details, PayPal information, or other payment details (handled securely by our payment processors).
• Order Information: Products purchased, sizes, and preferences.
• Technical Data: IP address, timezone, browser type and version, and usage data collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process and fulfill orders: We use your personal and payment details to process your payments, and manage and deliver your purchases.
• Customer support: We use your contact information to provide customer service, including responding to inquiries and resolving issues, and updating you on your order status.
• Marketing and communication: If you opt-in, we may send you newsletters, special offers, and other marketing communications.
• Improving our services: We analyse usage data to improve our website and services.
3. Sharing Your Information
We only share your personal data with trusted third parties as necessary to operate our business, including:
• Printful: Our fulfilment partner, who handles printing and shipping your orders.
• Payment Processors: Stripe, PayPal, or other secure providers to handle payments.
• Delivery Services: To deliver your order, we may share your address and contact details with courier services.
• Legal Obligations: We may share information when required by law or in response to legal processes.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
4. Cookies and Tracking Technologies
A cookie is a small amount of information that’s stored on your browser when you visit a website. We may use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
When you enter our website, you will be presented with a cookie policy notification, which allows you control the cookies we use for your visit to our website. You can choose to accept all, decline all optional cookies or customise which cookies are used.
The cookies we currently have on our website are as follows:
Session
XSRF-TOKEN
Cookie for fraud detection of calls
Essential
Session
hs
Security Cookie for Hive (legacy)
Essential
6 months
svSession
Session cookie for identification
Essential
24 hours
SSR-caching
Performance cookie for rendering
Essential
Session
TS*
Cookies for attack detection
Essential
24 hours
bSession
Used for system effectiveness measurement
Essential
12 months
fedops.logger.sessionId
Tracking session errors and issues (resilience)
Essential
6 months
_wixAB3|*
Cookie for site experiments
Essential
Session
server-session-bind
Cookie for API protection
Essential
Session
client-session-bind
Cookie for API protection
Essential
Cookie name
Purpose
Duration
Cookie type
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example, we may retain your order history to comply with tax or legal obligations.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
• Access: You have the right to request access to your personal data we hold.
• Correction: You can ask us to correct inaccurate information.
• Deletion: You may request the deletion of your personal data, provided we do not need it to comply with legal obligations.
• Data Portability: You can request a copy of your data in a commonly used format.
• Withdraw Consent: If you have provided consent for marketing communications, you may withdraw it at any time.
To exercise these rights, please contact us at info@suregrand.com.
7. International Transfers
If you are located outside of Ireland, your personal information may be transferred to and processed in other countries, including the United States (where Printful operates). We take steps to ensure that your data is handled securely and in accordance with this Privacy Policy.
8. Data Security
We are committed to ensuring your data is secure. We implement industry-standard encryption and security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through a prominent notice on our Website.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@suregrand.com