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Sure Grand Help Centre

  • What materials are your products made from?
    Our products are made with high-quality, sustainable materials like organic cotton, recycled polyester, and spandex blends. Each piece is designed for comfort and durability.
  • Are your clothes suitable for people with sensitive skin?
    Absolutely! Our products are crafted with soft, breathable materials designed to be gentle on sensitive skin and perfect for those who experience skin irritation or allergies.
  • What’s the story behind Sure Grand?
    Sure Grand was founded by a husband and wife duo after Ciara was diagnosed with a lifelong autoimmune condition. We wanted to create clothing that combines comfort and style, especially for those who aren’t feeling their best.
  • What is Sure Grand's mission regarding sustainability and waste reduction?
    Sure Grand's mission is to design all orders once they are placed to eliminate waste. Sustainability is a core passion, and the company strives to use compostable packaging and reduce waste wherever possible.
  • What sizes do your clothes come in?
    We offer a wide range of sizes, from XS to 6XL, ensuring that everyone can find the perfect fit. For an oversized look, we recommend sizing up.
  • How do I care for my Sure Grand clothing?
    We recommend machine washing your items in cold water with similar colors. Tumble dry on low or air dry for best results. Avoid ironing directly on embroidered designs.
  • How do I know which size to choose?
    We include detailed size guides with every product. If you're unsure, you can always reach out to us for personalised sizing advice.
  • Do you ship internationally?
    Yes! We offer shipping to anywhere in Europe, so no matter where you are in Europe, you can wear Sure Grand clothing with pride.
  • How long does delivery take?
    Delivery typically takes 7 - 10 business days.
  • Can I return my item if it doesn't fit?
    Yes, we offer hassle-free returns. Just make sure the item is unworn and in its original condition within 28 days of purchase, fill in our returns form below or contact us on info@suregrand.com to start the returns process.

Have a question? We are happy to help.

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